Frequently Asked Questions
What is Social Media Marketing?
Social media marketing involves the promotion of your business on social media platforms. Its main goals are to attract new leads, build customer relationships, and send more visitors to your site. The content created is designed to encourage social media users to like, share and talk about it. Known as electronic word of mouth, this greatly increases the chances of gaining new customers and keeps your business firmly in the minds of consumers.
How many Social Media sites should my business use?
When you think of social media sites, there are just a handful of ones that usually come to mind – such as Facebook, Twitter, LinkedIn and Google+. However, there are hundreds of different social media sites out there. We recommend that you focus on no more than 2-3 sites when first starting and then build from there. It might seem logical that the more sites you use, the more exposure you’re going to get. However, it isn’t as simple as it sounds. In our experience, it is actually much more effective to establish a strong presence on just a few sites than spread yourself thin trying to handle a bunch of them.
Do I need a company blog if I’m using Social Media?
Using social media doesn’t require a blog. However, having a company blog should definitely be a part of your social media strategy. Blogs are very powerful in this digital age for various reasons, such as SEO. They not only help you to release timely, effective content, but they also help you to build a more personal relationship with potential and existing customers. With a blog, you can add links to allow readers to easily share your posts via social media. Therefore, we do recommend that if you don’t already have a blog, you should set one up.
CAN I really Run my own social media marketing campaign?
Yes! It's totally possible to create and run your own social media marketing campaign, especially when using the Social Blastr Social Media Management Dashboard. Our tool is created to streamline your process by helping you create attractive posts, share engaging content, and track your results. It doesn't get much easier than this! However, we also understand that some people just don't have the time to dedicate to running a social media campaign, which is totally fine. We know that running an effective and consistent social media marketing campaign can require a chunk of time that many small businesses simply don’t have. In these cases, we're here to lighten your workload by managing your social media presence with one of our content packages.
My content is Social Media optimized. isn’t this the same as Social Media marketing?
No. Social media optimization ensures the content you create is social media user-friendly. It does not involve the promotion of the content itself. It’s one thing to create content, but it is entirely another to ensure it draws in new customers and gets a good amount of likes, shares and engagement. Social media marketing is entirely separate and requires a whole other level of skills and techniques.
Is the Social Blastr Dashboard suitable for any business?
Of course! No matter what your business provides, social media can help you succeed and our dashboard helps make this process a breeze.
I have no design experience. can I still use the Visual Composer?
Yes! Our visual composer tool is designed specifically so that anyone can create beautiful images quickly and easily. Our pre-made templates help give you a starting point for your designs and tell you which social media platform each template works best for.
I don't have the time to post all the time. can you do it for me?
Absolutely! Just choose from one of our content writing packages and our writers will post relevant content for you 5 days a week.
Is there support if I get stuck?
Is there telephone support?
Currently there is no telephone support. In our experience, a text-based ticketing system solves problems efficiently and effectively, and archives those solutions for future reference in a way that telephone conversations cannot.
Do i need to give you my credit card details?
No way! Our free account is, and always will be, free. You only provide your billing details if you want to unlock the pro features.
Who will be writing my content?
When you sign up for a social content plan, we will assign a content writer for your project from our team. We employ numerous native-English speakers who write for our clients full and part-time and will make sure that you get the right person for your particular industry.
Can i request modifications?
Your posts are created 7-14 days in advance so you have ample time to review them prior to publication. Our top priority is to ensure each of our customers is 100% satisfied with the service performed. Therefore, if for any reason you aren’t satisfied with the content, we will make the necessary revisions until you are. Please note that it is very uncommon for our customers to request modifications due to our strict editing process. However, we are absolutely open to any requests for revisions and will always ensure you are completely satisfied with each and every post we make on your behalf.
Are my posts going to be completely original?
Absolutely! Our expert team creates every piece of content from scratch so your social feeds will be unique to your business. The only potential exception is when we post trivia facts specific to your industry, there may be a chance that someone, somewhere has posted the same fact at one point in time. This is sometimes inevitable because there are only so many individual facts to go around. Please be assured that when it comes to your social media content, we take great pride in providing a top-notch, unique service.
Will i need to provide you with topics?
We understand that coming up with new topics and ideas for ongoing social media posts may be difficult. Our well-rounded team has extensive knowledge in a wide range of industries and understands how to research and create social media content that accurately speaks to your target audience. If there are specific topics you'd like us to focus on, or things you don't want us to post about, just let us know. This is your social media service and we aim to please!
How much will a social media content package cost me?
The price will depend on how many social media profiles you need us to manage, as well as the nature of the content. Please visit our pricing page to find a solution that meets your needs. All of our packages are at-will with no contracts to lock you in, so you are free to upgrade or downgrade without penalty as your needs change. Don't see anything that fits? Contact us and we'll be glad to help!
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